In order to return goods you must first contact us within 3 days from receipt of goods with the order number. After your return has been authorized,. Please include a letter indicating order number, reason for return and the size of the product if you would like exchange You are fully responsible for shipping the item back to us in its original packaging and we do not accept responsibility for lost or damaged packages.
Please, note that all returns including exchanges & refunds will be given store credit only.
Original shipping charges are non-refundable and deducted from store credit.
All items being returned or exchanged must be in its original packaging with all price tags attached, unused and in sellable condition.
Please ship your package to the following address:
TOTO & ROY Attn: Returns Department 3, Hyoseo-ro 370beon-gil, Gyeyang-gu, Incheon ,21126 REP OF KOREA
We reserve the right to refuse a refund or exchange if the conditions below are not met:
Return authorization was not granted
anything marked as Final Sale on the products page.
Items in unsellable condition. :
items have been worn, used, washed and/or altered.
Items are not returned in original packaging.
Items do not have original tags.
For Damaged/Defective Items, we will give you store credit including shipping charges.
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PLEASE SELECT THE DESTINATION COUNTRY AND LANGUAGE :